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Why is there a need for tenant insurance?
Customer’s stored property is not insured by the self storage facility. Therefore, it is each customer’s responsibility to insure his or her stored property. We believe it is in the best interest of the tenants and the facility owners for the customers to protect their property from the unexpected.
Do homeowner policies cover customers’ stored goods?
Some homeowner policies provide some limited protection for items stored away from home. For coverage clarification, customers should inquire with their insurance agent or insurance company to learn more about limitations, exclusions and deductibles they have in their policy.
What is the difference between burglary and theft?
Burglary means stealing property by means of forcible entry into a securely locked storage space. There must be marks of forcible entry on the exterior of the storage space, such as a cut lock or damaged door. Theft does not require forcible entry. Theft and mysterious disappearances are not covered under this policy.
Do all self storage facilities offer tenant insurance?
Only facilities that meet our underwriting standards and approval can qualify to offer the SBOATI Tenant Insurance program. We believe the facility owner has a responsibility to prevent losses and to provide their customers with reasonable security and risk management controls.
Click here to review some of our underwriting guidelines.
How do customers obtain coverage?
SBOATI offers two options to obtain coverage. The easiest and most convenient way is to Pay-With-Rent. The other option is to purchase directly by going to www.sboati.com. With Pay-With-Rent, customers enroll right at the facility office once they have signed the lease agreement and necessary paperwork. Customers pay their monthly premium along with their monthly rental fee. To purchase insurance directly, customers may contact SBOATI through www.sboati.com or call 888-288-9148. Customers may pay the premium by using their MasterCard, Visa, American Express or Discover Card.
How do customers file a claim?
All customer claims will be handled quickly through the SBOATI office.
If you have a claim:
1. Report any burglary to the police and save the report number.
2. Notify the manager at your self storage facility.
3. Take pictures, create a file for yourself, and provide a copy to the facility manager.
4. Notify SBOA Tenant Insurance about your loss as soon as possible
Customers file a claim through one of three ways:
Online: through our “File a Claim” form
Call: 888-288-9148
Email: support@sboati.com
For additional Tenant FAQs (for the Insured), please click here.
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